FAQ

What types of bags do you offer?

Wear Wav specializes in a curated selection of stylish and functional bags, including luxurious leather backpacks and chic crossbody bags. Our products are designed to combine elegance with practicality, catering to various everyday adventures.

How can I ensure my bag stays in good condition?

To maintain the quality of your bag, it is recommended to clean it regularly with a soft, damp cloth and store it in a cool, dry place. Avoid exposing your bag to direct sunlight for extended periods, as this can cause fading. Additionally, consider using protective sprays designed for leather to enhance durability.

What is your return policy?

We offer a 30-day return policy, allowing you to return items within 30 days of receipt. To be eligible for a return, the item must be unused, in perfect condition, and in its original packaging with all tags attached. Please contact us to initiate the return process.

How long does shipping take?

Our order processing time typically ranges from 1 to 3 business days. Once your order is processed, the estimated delivery time is generally between 7 to 11 business days within the United Kingdom. Please note that these times may vary due to factors outside our control.

Do you offer free shipping?

Yes, we provide free standard shipping on all orders delivered within the United Kingdom. This ensures that you can enjoy your new bag without additional shipping costs.

What should I do if my bag arrives damaged or defective?

If your bag arrives damaged or defective, please contact us within 7 days of receiving your order. Provide photos of the issue along with your order number, and we will guide you through the return process and cover the return shipping costs in such cases.

Can I exchange my bag for a different style or color?

To exchange an item, the most efficient method is to return the item you currently have and, once the return is accepted, make a separate purchase for the new item. This ensures you receive the desired bag promptly.

How can I contact customer support?

You can reach our customer support team via email at support@wearwav.com or by phone at +447475355392. We are here to assist you with any inquiries or concerns you may have.