Payment Policy

This policy governs the accepted payment methods, currency, security standards, and billing procedures for all transactions processed on the wearwav.com website for customers in the United Kingdom.

Accepted Payment Methods and Currency

We strive to make your checkout experience fast, secure, and flexible. All prices displayed on our website are in Great British Pounds (£) and are inclusive of VAT (Value Added Tax) at the current UK rate, where applicable.

We accept all major credit and debit cards, as well as popular digital payment services:

  • Credit/Debit Cards: Visa, MasterCard, Maestro, Discover, Diner Club, and American Express.
  • Digital Wallets: Apple Pay, Google Pay,  Union Pay.

Note: The availability of specific payment options (like instalment plans) will be shown at the checkout page based on your location and eligibility.

Payment Security and Consumer Protection

Your financial security is our top priority. We employ industry-leading standards and comply with UK regulations to protect your payment information.

Strong Customer Authentication (SCA): To comply with the UK's Payment Services Regulations (PSR 2017), your payment may require Strong Customer Authentication. This means your bank may prompt you for a second layer of verification (like a password, fingerprint, or a one-time code sent to your mobile phone) to confirm that the purchase is genuinely yours. This process is designed to prevent fraud.

PCI DSS Compliance: Our payment processing systems are certified to be PCI DSS Compliant (Payment Card Industry Data Security Standard). We never store your full payment card details on our servers. All sensitive data is encrypted and handled securely by our accredited payment service provider.

Data Protection: All personal data collected during the payment process is handled strictly in accordance with the UK GDPR and our comprehensive Privacy Policy.

Billing and Transparency

  • Payment Timing: Your payment method will be charged at the point of sale, immediately after you click the final confirmation button and the payment gateway confirms the transaction.
  • Price Finality: The total price shown on the final checkout page, including all product costs, VAT, and mandatory shipping charges, is the final amount you will pay. We do not impose any hidden fees or surcharges.
  • Order Confirmation: Following a successful payment, you will immediately receive an itemized order confirmation and digital receipt via email.

Refunds and Disputes

If a refund is due, it will be processed in accordance with our Returns and Refunds Policy.

  • Refund Method: All refunds are issued back to the original payment method used for the purchase.
  • Processing Time: We initiate the refund process immediately upon approval. Please allow 5 to 10 working days for the funds to reflect in your account, as this timeline is controlled by your bank or card issuer, not by wearwav.com.
  • Chargebacks: If you encounter an issue, we strongly encourage you to contact our Customer Support team first to seek a resolution. If you file a chargeback with your card issuer, the process is governed by the card issuer's rules and may result in extended delays.